Effective: March 25th, 2008

We at Rudder , Inc. understand that you care about how your personal information is used and shared, and we take your very privacy seriously. Please read the following to learn more about our privacy policy (this “Privacy Policy”). By visiting the Rudder, Inc. website, you are accepting the practices outlined in this Privacy Policy.

A NOTE ABOUT THE PRIVACY OF CHILDREN UNDER 13

This website is not directed or otherwise promoted for use by children under the age of thirteen (13). We do not knowingly collect or use personal information of anyone under the age of thirteen (13).

WHAT IS YOUR PRIVACY POLICY?

Your privacy is important, so Rudder Software, Inc., a Texas corporation (“Rudder” or the “Company”), has created the following Privacy Policy to let you know what information we collect when you visit the Rudder.com website (the “Site”), why we collect it and how it is used. This Privacy Policy explains our data collection and use practices in connection with the services available to you, including access to the Site, use of the account aggregation functions and any interactive social functions (collectively, the “Service”); it does not apply to other online or offline Company sites, products or services or to the practices of third parties that we do not own or control, or to individuals that we do not employ or manage. The terms “you,” “your,” and “yours” refer to the customer/purchaser utilizing our Site. The terms “Company,” “Rudder,” “we,” “us,” and “our” refer to Rudder, Inc. This Privacy Policy is governed by our Terms of Use. By using the Site, you consent to the data practices prescribed in this statement. We may periodically make changes to this Privacy Policy that we will include on this page at any time. Although we will attempt to notify you of changes to our policy via our website or email, it is your responsibility to review this Privacy Policy frequently and remain informed about any changes to it, so we encourage you to visit this page often.

WHAT INFORMATION IS COLLECTED?

“Personally Identifiable Information” means any information that may be used to identify an individual, including, but not limited to, a user ID, a first and last name, home or other physical address, an email address, phone number or other contact information, whether at work or at home, that is entered at registration or otherwise into a user’s profile. Our primary goal in collecting Personally Identifiable Information is to provide you with a friendly, customized, and efficient experience. We only collect Personally Identifiable Information that is relevant to the purpose of our Site. We do not process this information in a way that is incompatible with the purpose for which it has been collected or subsequently authorized by you. The Company collects the following Personally Identifiable Information from you when you use our Site:

• Information You Provide to Us:
  • We receive and store any information you enter on our Site or provide to us in any other way. The Personally Identifiable Information you provide is used for such purposes as registration.
  • When you register on our Site to use the Service, you will be asked for basic registration information, such as a user ID and password which you choose, and an e-mail address for support and verification. Additional information may be required to utilize value-added features of our Site, such as password reset, or to access specific third party Internet services using our Site. This information may include your passwords and user names for the third party web sites and Internet services. We will use this information for providing the Service and accessing the web sites you select on your behalf, so that we can present the requested information to you.
• Information From Third Party Web Sites:
  • In order to display information to you through our Site, we must collect, on your behalf, your account and other personal information from third party web sites and Internet services that you register on our Site. For example, if you register your bank account through our Site, we will collect the transactional and payment information regarding your bank account to display it to you on our Site.
  • We may arrange for one or more components of the Service to be provided to you in whole or in part by a third party, including those components needed to connect to your financial institutions and perform the account aggregation function. These third party service providers may store data related to your account, including the usernames and passwords to your financial accounts, for purposes of those third party service providers’ regulatory and audit compliance. These third party service providers store such data only for these purposes and not for their commercial use.
• Automatic Information:
  • We may receive and store certain types of information whenever you interact with us. We may receive and record certain "traffic data" on our server logs from your browser, including your IP address, Rudder cookie information, the transactions you conduct on our Site, your communications with Rudder and our Site and the page you requested. We use this traffic data to help diagnose problems with our servers, analyze trends and administer the Site.

Rudder and its affiliates may use your Personally Identifiable Information to provide you with Rudder product information, to support the Service offered on the Site, to notify you of technical updates or changes to this Privacy Policy or other policies (by posting the updates or changes to the site), or to deliver other customer services.

IS THE PERSONALLY IDENTIFIABLE INFORMATION SHARED OR DISCLOSED?

Rudder does not rent or sell Personally Identifiable Information to third parties. Personally Identifiable Information is used to complete and support your use of the Site and the Service and to comply with any requirements of law. Rudder may share Personally Identifiable Information with third parties only as described below:

• Required by Law; Protection of Rudder and Others: Rudder may disclose Personally Identifiable Information if required to do so by law or in the good faith belief that such action is necessary to: (1) conform to the edicts of the law or comply with legal process served on Rudder or its affiliates or the Site; (2) protect and defend the rights, property or safety of Rudder, our employees and contractors, our users or others; (3) act in urgent circumstances to protect the personal safety of users of Rudder, its web sites or the public; (4) enforce or apply our Terms of Use and other agreements. The foregoing includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
• Providing our Service: We depend upon third party service providers to license data to us and to provide other services to Rudder necessary for the provision of the Service. For example, in order to provide you with our Service, we may disclose your username and passwords specific to third party web sites, such as web sites operated by a credit card company or a bank and to third party service providers that facilitate the Service’s interactions with such credit card companies or banks, in order to obtain the information that you requested be aggregated and displayed through our Site. When you register for our Service, you are deemed to authorize disclosures by us to provide the Service.
• Bankruptcy; Change of Control: If Rudder should ever file for bankruptcy or be acquired by another company, whether by merger, stock transfer, or sale of assets, we may sell or otherwise transfer control of the information you provide to us on the Site, including the Personally Identifiable Information, to a third party or share your Personally Identifiable Information with any company with whom we merge or to whom we sell ourselves or our assets.
• User Consent; Opt-Out Rights: Except as set forth above, so long as you have provided your email address to us, you will be notified when your Personally Identifiable Information may be shared with third parties or used for a purpose incompatible with the purpose(s) for which it was originally collected, and you will be able to prevent the sharing of this information by opting out.
• Social Sharing: Rudder allows other users to browse comments, questions or other entries that you have submitted or commented on in one or more forums provided by Rudder. None of your Personally Identifiable Information will be displayed in connection with the use of such forums, although you will not be able to remove any posted content without the assistance of the Company. Rudder may choose to post this data on other site features in the future.
• Tell A Friend: Any function provided by Rudder whereby you may recommend the Site to a friend may identify you by username or email address when you send email through the Site.

We reserve the right to share aggregated information with third parties in which case personal information about you will never be disclosed.

IS THE INFORMATION SECURE?

The security of Personally Identifiable Information is a priority for us. We protect this information by maintaining physical safeguards, such as secure areas in buildings; electronic safeguards, such as passwords and encryption; and procedural safeguards, such as customer authentication procedures, all in accordance with applicable law. We train our employees in the proper handling of personal information; we also limit employee access to this information to those employees with a business need for access and we enforce employee responsibilities through appropriate disciplinary processes. The Rudder database is physically protected at a secure, third party site and is monitored by security personnel twenty-four hours a day. Only authorized personnel can access the data center, and they must submit to multiple forms of identification including biometric authentication.

Your Rudder account information is protected by your account password for your privacy and security. You need to work to protect against unauthorized access to your password and to your computer by logging off once you have finished using a shared computer.

LINKS TO OTHER SITES

You should be aware that this Privacy Policy applies only to the Company’s Site. Importantly, it does not apply to any other websites to which a link may be provided as part of the Site. We cannot control and are not responsible for the actions of third parties operating such sites. You should not take the existence of an affiliation with, or a link from, the Site to any such other website to mean that it has a privacy policy similar to this one. You should review the privacy policy of any such website.

INTERNATIONAL TRANSFERS

Personally Identifiable Information collected on this web site may be stored and processed in the United States or any other country in which Rudder or its affiliates, subsidiaries or agents, including third party service providers who provide services to Rudder in connection with the Service, maintain facilities and/or infrastructure, and by using this web site, you consent to any such transfer of information outside of your country.

DOES YOUR SITE USE COOKIES?

Cookies are small text files stored by your browser in your computer when you visit our Site. We use cookies to improve our Site and make it easier to use. Cookies permit us to recognize users and avoid repetitive requests for the same information. Most browsers will accept cookies until you change your browser settings to refuse them. We use cookies for a variety of purposes intended to make our Site a better service for you. For example, we use a cookie to identify existing users of our Service when they enter our Site so that we are able show the third party account data registered with us by existing users and so that they may receive a start page more optimized for current subscribers than for new users. We also use a cookie to maintain session information for logged in users, to prevent the need for re-entry of login information when browsing outside our Site. We reserve the right to use cookies to deliver content specific to your needs and interests. We may also use cookies to track user trends and patterns in order to better understand and improve areas of our sites that our users find valuable. We reserve the right to use outside ad companies to display ads on our sites. These ads may contain cookies. Cookies received with banner ads are collected by our ad companies, and we do not have access to this information.

YOUR CONSENT TO THIS PRIVACY POLICY

By using the Site, you agree to this Privacy Policy. This is our entire and exclusive Privacy Policy and it supersedes any earlier version. Our Terms of Use take precedence over any conflicting Privacy Policy provision. We may change this Privacy Policy by posting a new version of this Privacy Policy on the Site which it is your responsibility to review. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting the Personally Identifiable Information we collect. Your continued use of this web site constitutes your agreement to this Privacy Statement and any updates.

LEGAL DISCLAIMER

The Site operates “AS-IS” and “AS-AVAILABLE,” without liability of any kind. We are not responsible for events beyond our direct control. This Privacy Policy is governed by the laws of Texas, excluding conflicts of law principles. Any legal actions against us must be commenced in Texas within one (1) year after the claim arose, or such action(s) will be barred.

CALIFORNIA PRIVACY RIGHTS

California Civil Code Section 1798.83 permits users that are California residents to request that we not share your Personally Identifiable Information with third parties for their direct marketing use if we know or have reason to know that the third parties use the Personally Identifiable Information for the third parties’ direct marketing purposes. For your protection, we exercise this right on your behalf and require the third parties we hire to perform services for us to keep all Personally Identifiable Information secure and to not permit any use of Personally Identifiable Information for their direct marketing use or for any purposes other than those for which the company was hired.

CONTACTING US

If you believe that Rudder has not adhered to this Privacy Policy, or if you feel that you need to correct information about you held by Rudder, please contact us by email at holler@rudder.com or by postal mail at Rudder, Inc., 410 Pierce Street, Suite 111, Houston, TX 77002 and we will use commercially reasonable efforts to remedy the problem.